Cancellations and refunds.

If something is not right, tell your health manager or write to care@atulyamhealth.com. We would rather fix it than argue about it.

Membership

You may cancel your membership at any time. If you cancel within 7 days of paying and have not yet used a member benefit, we refund the membership fee in full. After 7 days, or once a benefit has been used, the fee is not refundable, but your membership runs to the end of the term you paid for and simply does not renew.

Consultations

• Cancelled at least 2 hours before the appointment: refunded in full.
• The doctor does not join, or the call fails for a technical reason on our side: rescheduled at no cost, or refunded in full, whichever you prefer.
• Once the consultation has taken place, the fee is not refundable, because the doctor's time has been given. If you were not satisfied with it, tell us and we will look at what happened.

Medicines

Prescription medicines cannot be returned once they have been dispatched. This is not a commercial preference. Medicines that have left a licensed pharmacy cannot be put back into stock or supplied to anyone else, and Indian drug rules do not permit it.

We will replace an order, or refund it in full, if:

• the wrong medicine or the wrong strength was sent;
• it arrived damaged, or with an expiry date too near to use;
• it never arrived.

Please tell us within 48 hours of delivery so we can take it up with the pharmacy while it can still be traced. If an order has not yet been dispatched, you can cancel it for a full refund.

Blood tests and imaging

Cancel before the sample is collected, or before the scan appointment, and you are refunded in full. Once a sample has been collected or a scan performed, the fee is not refundable.

Hospital treatment

Hospital treatment is paid directly to the hospital, so the hospital's own cancellation and refund terms apply, and we will tell you what those are before you commit. Where you have paid part of the hospital's amount in advance through Atulyam and the procedure does not go ahead, that advance is refunded to you in full.

How refunds are paid

Refunds go back to the original payment method, usually within 5 to 7 working days of being approved. Your bank may take a little longer to show it. We will tell you when it has been sent.

How to ask for one

Message your health manager, or write to care@atulyamhealth.com with your order or consultation reference. You can also call +91 70157 71705.